U radu se analizira austrougarska civilna uprava u Bosni i Hercegovini od 1878. do 1918. godine. Ipak, nije riječ o instituciji nego o službenicima, često strancima, koji su ondje radili. Činovnici višega i nižega reda bili su odgovorni za provođenje svih odluka koje su donijeli političari u Beču ili Sarajevu. Oni su bili mostovi koji su spajali stanovnike Bosne i Hercegovine sa Zemaljskom vladom. U članku će se razmatrati njihov položaj u zemlji te njihov rad, ali i svakodnevni život jer su oni bili nova elita koja je modernizirala Bosnu i Hercegovinu na prijelazu iz XIX. u XX. stoljeće.; In my article, I would like to present the development of the civil administration in Bosnia and Herzegovina in the late 19th and early 20th century. This interesting issue is seldom examined in historiography. One can often read opinions that the Austro-Hungarian officials in Bosnia and Herzegovina were similar to the French or British colonial administration in African or Asian countries. On the other hand, Yugoslav, or sometimes post-Yugoslav, historians assert that Austro-Hungarian officials were the tools of a repressive policy. My goal is to carefully analyse this problem using archival sources from Bosnia, Poland, and Austria. Research reveals that said officials were not only of Austrian and Hungarian nationality, but there were also many Slavs among them. I shall also examine the cultural and social contribution of the new elite, which was composed of these officials.